Common questions
How do I receive my files?
As soon as your payment is confirmed, you land on a confirmation page with personal download links for everything you bought. Paid with Binance Pay or Wise? We confirm those payments ourselves — usually within a few hours — and your downloads unlock the moment we do. Checked out with a free code? Your downloads unlock straight away. If you check out with an account (or create one later with the same email), the same files wait under “My downloads” in your account — permanently, so links expiring is never your problem.
How long do download links last?
Links from the confirmation page are signed and stay valid for 48 hours. If your link expires, sign in to your account to access your purchased files again — fresh links are generated every time you visit “My downloads”, so account holders never face an expired link.
Can I print the products?
Yes — every file is print-ready and high-resolution. Print at home, or take the files to any local print shop. Sewing patterns include A4 and US Letter tiled files for home printing plus an A0 file for copy shops.
What formats do the files come in?
Mostly PDF. Some guides add an EPUB edition for Kindle, Apple Books and other e-readers. Editable stationery may include an HTML edition or a PDF containing Canva template links. Each product page lists exactly what is included before you buy.
What does “On Etsy” mean on some products?
Those designs are sold through our Etsy shop. The button takes you to the listing there; Etsy handles payment and delivers the files instantly. Same studio, same files — just a different shelf.
What payment methods do you accept?
We currently accept Binance Pay and Wise — scan the QR code at checkout, we confirm your payment and unlock your downloads, usually within a few hours. Card and PayPal payments are coming soon. We never store your payment details.
Can I pay in pounds or dollars?
Both. Use the $ / £ switch at the top of any page to see prices in US dollars or pounds sterling — you are charged in the currency shown when you check out.
Can I get a refund?
Because our products are digital files delivered once your payment is confirmed, we can’t refund a change of mind — but if a file is faulty, the wrong file arrives, or you were charged twice, we will fix it or replace it, and refund you in full if we can’t. The full details are on our refund policy page.
Can I share or resell the files?
Your purchase includes a personal-use licence for you and your household. Please don’t redistribute, share download links, or resell the files — that is what keeps a small studio like ours able to keep making them.
Do I need an account to buy?
No — guest checkout works fine. An account is free and simply keeps your orders and downloads in one place, and makes re-downloading effortless.
My download link expired / a file won’t open. Help!
Log in and grab a fresh link from “My downloads”. If a file still won’t open or looks wrong, message us via the chat (bottom-right of any page) with your order email and we’ll reissue or fix it — free, always.
Still stuck? Contact us — a human reads every message.