Refund policy

This page explains how refunds work at AllClearChoice, in plain English. The short version: digital files cannot be returned, so we do not refund change-of-mind purchases — but if the fault is ours, we always put it right.

Last updated: October 2026

Digital downloads cannot be returned

Everything we sell is a digital file, delivered once your payment is confirmed. Once a download has been made available to you, the file cannot be sent back — so we do not offer refunds for a change of mind or an accidental purchase. Please check the product page before you buy: it lists exactly which files and formats are included.

If something is wrong, we put it right

If the fault is ours, we will always sort it out. That covers a file that is broken or corrupted, the wrong file being delivered, being charged twice for the same order, or a download we cannot get working for you. We will first try to fix the problem or replace the file — and if we cannot do that, you will receive a FULL refund.

Custom orders

Custom orders are only invoiced once we have agreed we can make them. If it turns out we cannot make your custom order, you pay nothing — and anything you have already paid towards it will be refunded in full.

How to ask for a refund

Email us at support@allclearchoice.com within 14 days of your purchase, using the email address you ordered with if you can. Refunds are always sent back to the original payment method or account you paid from.